FAQs

General Questions

How can I track the status of my order?

You can review your order status and order history by signing in and viewing the Order History tab in your account settings. As a registered customer, you will also be able to review the order status and histories for all your online orders. You can see what you bought, when you bought it and for whom you bought it.

Can I return my purchase if I don't like it?

Satisfaction Guaranteed - If you are not completely satisfied with a service or item(s) purchased, simply return it to a Sport Chalet store or by mail so we can make it right. Returns and exchanges require a receipt. Some exceptions apply. Please visit our Returns section for more details.

How do I place an order online?

Visit our How To Order section for details on placing an order.

How do I determine the shipping charges on my order?

Shipping rates, options, and methods can be found in our Shipping Options & Rates section.

Will you charge sales tax on my order?

Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to AZ, CA, NV or UT will have all applicable local and state sales taxes added to your total order and to your shipping charges where appropriate.

I can't find the item I'm looking for. How can I search for it?

Try entering a keyword, phrase, or item number into our Search Bar at the top of this page, and click "Go." Then sort your Search Results easily by "Brand," "Price," or "Color" to organize everything you've found the way you want it. If you've seen something in any of our Sport Chalet Catalogs, you can order it online with Catalog Quick Shop. Simply, type the item number from the catalog and your requested item will be displayed.

Will SportChalet.com ship to an international address?

Sport Chalet currently does not ship to international locations. If you have any questions, please contact us.

What methods of payment do you accept?

We accept the following credit cards: Sport Chalet MasterCard, Visa, MasterCard, American Express, and Discover Network. Unfortunately, at this time we cannot accept cash, CODs, checks and money orders for online purchases. If you would like to pay with a Gift Certificate please call us at 1-800-801-9162.

How do I know if ordering online is secure?

We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only SPORT CHALET.com is able to decode your information.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

Why isn't my browser working with your site?

Ordering from our site requires the use of an SSL-compliant browser. We recommend using Netscape 4.0 or later, or Microsoft Internet Explorer 4.0 or later. Version 3.01 of both browsers incorrectly displays 'transfer interrupted' when retrieving information from our databases. For AOL users, either the 4.0 AOL client for PCs or the 4.0 AOL client or later for Macs is recommended. If you are using earlier versions than the browsers listed here, we can't guarantee that all of our site features will work correctly. Also, your browser preferences must be set to accept cookies.

Does SportChalet.com participate in pop-up advertising?

No, Sport Chalet.com does not participate in pop-up advertising. If you are seeing pop-up ads on your computer screen, it is most likely due to an Ad Ware program installed on your hard drive. Many of these programs are designed to install themselves with little to no warning while you browse shopping, coupon and music websites.

How can I contact Sport Chalet about a potentially fraudulent website or e-mail?

Protect Your Personal Information- Recently, there has been an increase in the number of websites and e-mails that try to lure customers into providing personal information. Often these e-mails or websites solicit charitable donations under the name of reputable companies or offer gift cards in return for information. Sport Chalet does not solicit charitable donations in this way, sponsor these websites, nor are we affiliated with the site operators. If you are aware of any potentially fraudulent websites or e-mails, please contact us.