Privacy Policy

Sport Chalet, Inc. has created this privacy policy to inform you of the information gathering and dissemination practices for this Web site, www.sportchalet.com. Because we want to demonstrate our commitment to your privacy, by notifying you of:

  • What personally identifiable information of yours is collected through this Web site;
  • The organization collecting the information;
  • How the information is used;
  • With whom the information may be shared;
  • What choices are available to you regarding collection, use and distribution of the information;
  • The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under Sport Chalet's control; and
  • How you can correct any inaccuracies in the information.
If you have questions or concerns regarding this statement, you should contact us here.

Visiting www.sportchalet.com

Your use of www.sportchalet.com and submission of information indicates your consent to the use of personal information described below.

You must be 13 years old or older to shop on www.sportchalet.com. Accordingly, we do not knowingly collect information from children under the age of 13. If we become aware that we have inadvertently received information from a child under the age of 13, we will delete such information from our records.

Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.

Subject to the terms and conditions of this Privacy Policy, any communication or material you transmit or post to this Web Site by email or otherwise, including any data, questions, comments, or suggestions (other than personally identifiable information which will be treated in accordance with this privacy policy), is and will be treated as non-confidential and non-proprietary and anything you transmit or post may be used by us and our affiliates for any purpose, including without limitation, reproduction, disclosure, transmission, publication, broadcast, and posting. We are free to use any ideas, concepts, know-how, or techniques contained in any communication or material that you send to this Web Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

Using Cookies

Sport Chalet, Inc. does not require that you accept cookies; however, some functionality on www.sportchalet.com may be disabled if you decline to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. "Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized www.sportchalet.com features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

External Links/Framed Webpages

Our store locator functionality links to a third party web site. Any data provided through this functionality is not governed by this privacy policy. The privacy policy of the third party web site governs the information collection and dissemination practices occurring on such web site. If you have accessed this Web Site through a link from certain of our advertising and marketing partners our Site may include a frame of the applicable advertising and marketing partner. The information you provide to us through these framed web pages is collected by us and its use is governed by this privacy policy.

Receiving Promotions and Information Through Email

From time to time, we will contact you about sales, special offers and new site features if you agreed to be included in our email lists. To customize the information you want to receive from us, simply sign on and select the specific information you wish to receive. To cancel our free emails, enter your e-mail address here and click "Unsubscribe Me". You can also respond to any promotional email we send you, placing "REMOVE" in your subject line to discontinue email service.

Customer Service

You are able to contact our customer service department. Except as provided in this privacy policy, the information you provide to our customer service department is notshared with anyone without your consent.

Entering Contests/Sweepstakes

Whenever we run a contest or sweepstakes relating to our site, it will be accompanied with the rules of the contest/sweepstakes. The rules for each contest/sweepstakes will also detail how the information gathered from you for entry into the contest/sweepstakes will be used. You will find the rules for each contest/sweepstakes by clicking the "rules" link accompanying each contest/sweepstakes. Additionally, we will post if this information will be shared with anyone in addition to those persons and entities provided for in this Privacy Policy, such as a third party sponsoring or managing the contest/sweepstakes. We may also contact you with promotional offers if you have entered one of our contests or sweepstakes. If you choose not to receive this free service when you enter a contest or sweepstakes, it will not affect your chances of winning. You can also opt out of this free service by unclicking the "I would like to receive emails about special promotions" box associated with each contest or sweepstakes, replying to any email and placing "REMOVE" in your subject line or notifying us that you want to unsubscribe to our free email services via email by completing the Customer Feedback Form in the Helpdesk Section or telephone 1.888.801.9162.

E-mail to a Friend

Users of this web site have the opportunity to e-mail their friends. In order to accomplish this, you must provide to us your friend's names and e-mails addresses. We only use your friend's information to send them the product pages you requested that they receive.

Our Third Party Relationships

We have established several relationships with third parties vendors to best serve our customers.
  • Web Site Evaluation: From time to time, we engage certain third parties to observe, track and report on the behavior of the users of this Web Site in order to evaluate the performance and features of this Web Site. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.
  • Marketing and Promotions: From time to time, we engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.
  • Additional Third Party Relationships: From time to time, we engage other third parties to assist in providing marketing, order processing, fulfillment and shipping services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.
Additionally, From time to time, we share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. That is, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

Changes to Privacy Policy

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Questions About Our Policies

If you have any questions regarding your privacy or any of our policies, please contact us.

Revised 12/17/2010